Luxury Hair & Beauty,
Designed Around You.

Book online through our booking journey, call the salon, message us on WhatsApp, or ask the AI concierge to hold a slot for you.

Two to three weeks is typical for senior stylists, and four to six weeks for weekend colour appointments or bridal work.

Yes. You can choose any available stylist during booking, and we always keep your preference on your client profile.

We accommodate walk-ins when a stylist is free, but booking is strongly recommended as we are usually fully reserved.

We hold appointments for 15 minutes. Beyond that we may need to shorten or rebook your service to protect other guests' time.

Absolutely — tell us what you would like and we will schedule your services back-to-back with breaks and refreshments.

Wednesday and Thursday we stay open until 20:00, and Saturday appointments begin from 8:30.

Yes — you receive an email confirmation immediately, an SMS reminder 48 hours before, and a final text on the morning of your visit.

Yes. Add their name and mobile number in the notes and confirmations will be sent to them directly.

Every service lists a duration on our services menu. Colour with a cut typically takes two and a half to three hours.

Please give at least 24 hours' notice. Cancellations inside 24 hours may incur a 50% charge of the booked service.

Use the link in your confirmation email, reply to your reminder text, or call us — rescheduling is free with 24 hours' notice.

No-shows are charged at 100% of the booked service, as the time cannot be offered to another guest.

A deposit applies to colour corrections, extensions, bridal packages and appointments over three hours.

Deposits are transferable to a rescheduled date with 48 hours' notice and are deducted from your final bill.

Arriving more than 15 minutes after your start time. We will always try to complete as much of the service as possible.

You are charged only for the services performed, though a lateness fee may apply to long colour appointments.

Yes. Every appointment begins with a consultation, and standalone consultations are complimentary.

Yes for any colour, lash, brow tint or lamination service — at least 48 hours before your appointment.

Under five minutes. Pop in any time we are open, no appointment needed.

Yes — a 15-minute video consultation is available for colour transformations, extensions and bridal planning.

Please do. Photos in natural light are the fastest way for us to understand the tone and finish you want.

Day-old hair is ideal for colour and styling. For treatments and cuts, either is fine.

Every six to eight weeks for shorter styles, ten to twelve weeks if you are growing your length.

Yes. Book a consultation first so we can assess the shape and set realistic expectations.

Yes — several of our stylists are trained in dry cutting and curl-specific shaping.

We welcome all guests and offer precision cutting for every hair type and length.

A cleanse, scalp massage, tailored product prescription and a smooth or voluminous finish.

Yes — updos, waves and red-carpet styling are available, and we can travel for bridal parties.

Sleep on silk, avoid heavy oils at the root, and refresh with a light dry shampoo on day three.

Yes, we offer formaldehyde-free smoothing treatments lasting three to five months.

We offer scalp analysis and density-building treatments, and will refer you to a trichologist when appropriate.

Root work every four to six weeks, balayage every twelve to sixteen weeks with a gloss in between.

Sometimes. Very dark or previously coloured hair may need two or three sessions to lighten safely.

Balayage is hand-painted for a soft, grown-out look; highlights use foils for brighter, more uniform lift.

Yes, and they always begin with a paid consultation and strand test so we can quote accurately.

We use bond-protecting additives in every colour service and always prioritise hair integrity over speed.

Most guests do so safely from the second trimester, but please check with your midwife first.

Use a purple-toning shampoo weekly, filter your shower water if possible, and book a gloss every eight weeks.

Yes — from full opaque coverage to softer blended techniques that grow out gracefully.

We only work with our own professional stock so we can guarantee results and safety.

Around two and a half hours, or three and a half including a cut and finish.

Tape-in, micro-ring, nano-ring, weft and keratin bond — matched to your hair density and lifestyle.

Six to twelve months with maintenance every six to ten weeks depending on method.

Not when fitted and maintained correctly. We assess your hair strength before recommending a method.

We tint and gloss extensions but do not lighten them, as pre-coloured hair reacts unpredictably.

From £350 including hair, fitting and aftercare, quoted precisely at consultation.

Yes — tie hair loosely, rinse after chlorine and dry the bonds thoroughly afterwards.

Ethically sourced, fully traceable Slavic and Russian hair with full documentation available.

Bond-building for chemical damage, protein for elasticity loss, and moisture masks for dryness.

Yes, if time allows. Mentioning it when booking guarantees availability.

Monthly in-salon, alongside a weekly home mask for maintenance.

Yes — exfoliating, soothing and hydrating scalp rituals, including detox for product build-up.

Start with our signature prescriptive facial — your therapist will map a plan from there.

Every four to six weeks aligns with your skin's natural renewal cycle.

Gentle facials leave no downtime. Peels and microneedling can cause redness for 24 to 72 hours.

Book a hydrating facial at least five days before; avoid peels and needling within two weeks.

Yes, with clinical-grade protocols. Severe or cystic acne may be referred to a dermatologist.

Yes, following a consultation and patch test, in a course of three to six sessions.

A controlled tingling for a few minutes, followed by light flaking over three to five days.

Hydrating and lymphatic facials yes; peels, retinoids and needling are not offered during pregnancy.

Yes, as a standalone session or added to any facial to calm inflammation and support collagen.

Immediate glow after one facial; structural change typically after three to four sessions.

Classic for natural definition, hybrid for texture, Russian volume for full glamour.

Two to three weeks before an infill, with a full set replaced every eight to ten weeks.

Not when weight and isolation are correct — we never overload a natural lash.

It is not needed and not recommended, as it shortens retention considerably.

A gentle curl of your own lashes lasting six to eight weeks, ideal if you prefer a lighter look.

Cleanse daily with a lash foam, brush gently, avoid oil-based products and steam for 24 hours.

A relaxing treatment that redirects brow hairs upward for a fuller, groomed shape lasting six weeks.

Yes, with a patch test 48 hours beforehand and tones matched to your hair and skin.

Yes — through mapping, tinting and a growth plan we can visually rebuild the shape.

Shaping every three to four weeks; lamination no more often than every six weeks.

Yes, ideal for sparse brows as it lightly stains the skin for a fuller effect.

Yes, gently soaked off with a nail-health treatment included.

Yes, from the second trimester with our specially trained therapists and support cushions.

Warm strip wax and hot wax for intimate and sensitive areas, both fragrance-free.

About 5mm — roughly two weeks of growth for a clean, comfortable result.

Yes — a 90-minute personal lesson using your own products alongside ours.

Prices start from the listed amount and vary with hair length, density and stylist level. You always get a quote before we begin.

Yes. Senior and director-level stylists carry a higher rate reflecting experience.

A finishing blow dry is included with all colour services.

We do not, as our pricing reflects product quality, training and appointment length.

Yes — send photos via WhatsApp or ask the AI concierge for an estimate range.

All major cards, Apple Pay, Google Pay, bank transfer and gift vouchers. We are cashless.

Packages over £400 can be split across two payments, arranged at consultation.

Never expected, always appreciated — cards allow you to add a tip at checkout.

We do not refund completed services, but if you are unhappy tell us within seven days and we will put it right.

Yes, ask at reception or request one by email at any time.

Yes — digital or beautifully boxed physical cards in any value, or for a specific treatment.

Twelve months from purchase, and we will always be reasonable about near misses.

Yes, on services and retail products alike.

Yes, add a message at checkout and we will present it in a hand-tied envelope.

They are non-refundable but fully transferable to another person.

Priority booking, exclusive discounts, complimentary monthly treatments, a birthday gift and members-only events.

From £59 per month, with tiers for hair, beauty or combined access.

Yes, for up to two months a year — just let concierge know before your billing date.

Every visit earns points redeemable against services and retail, tracked automatically to your profile.

Kérastase, Olaplex, Dermalogica and a small selection of independent luxury lines.

Yes, visit any time during opening hours or order by phone for local delivery.

Your stylist or therapist builds a prescription card at every appointment.

The vast majority are cruelty free, and vegan options are clearly labelled in salon.

Unopened products can be returned within 14 days with a receipt.

Wait 48 hours to allow the colour molecules to settle fully.

A sulphate-free, colour-safe shampoo — we will prescribe one for your exact tone.

Wait at least a week, then wet hair with fresh water and apply an oil barrier before swimming.

No makeup, gym, sauna or actives for 24 hours, plus daily SPF 50.

Yes, a tailored aftercare email arrives within an hour of your appointment.

24 Hanover Crescent, Marylebone, London W1U 4PL — two minutes from Bond Street station.

Bond Street (Elizabeth, Central and Jubilee lines) and Marble Arch, both a short walk.

Yes, several routes stop on Oxford Street, one street south of the salon.

Metered street parking sits directly outside, with a 24-hour NCP car park a three-minute walk away.

We reimburse up to £8 of NCP parking for appointments over £150 — keep your ticket.

Yes, the standard central London congestion charge applies on weekdays.

Yes — step-free entrance, wide corridors, an accessible WC and height-adjustable basins.

We offer quiet appointments, dimmed lighting, no-music sessions and a private room on request.

Yes, reception has a hearing loop and our team is happy to communicate in writing.

Always, at no charge, and we will provide seating and refreshments for them.

Yes, from age five, booked as a dedicated junior appointment.

Children are welcome when supervised, though long colour appointments are calmer without them.

We do not colour hair under the age of 16.

Yes, in our accessible WC, along with a pram-friendly entrance.

No need — we serve coffee, champagne, herbal teas and sparkling water throughout your visit.

Assistance dogs are always welcome; other pets unfortunately cannot be accommodated.

Tools are sterilised between every guest, with single-use items where appropriate.

Speak to the duty manager or email concierge — we respond within one working day.

Stored securely, used only for your appointments and aftercare, and never sold. Full GDPR rights apply.

Tuesday 9–18, Wednesday and Thursday 9–20, Friday 9–19, Saturday 8:30–18, Sunday 10–16. Closed Monday.

Yes, 10:00 to 16:00 for hair, beauty and skin appointments.

Most bank holidays we open on reduced hours — check our Instagram or ask the concierge.

Tuesday and Wednesday mornings are our calmest, most unhurried appointments.

We are always open to exceptional stylists and therapists — send your portfolio to concierge.

Yes, a two-year structured apprenticeship with weekly in-house training.

Yes, model nights run monthly at heavily reduced rates. Join the list via Instagram.